Help Desk Outsourcing

Outsourcing help desk tasks is not an easy job. We know that and we can offer solutions to do this an easy one.

Every company has different needs concerning the help desk and that why outsourcing the help desk need a high attention and is necessary to have our homework done.

The concept of help desk outsourcing is not new but got a lot of new “faces” in the last decade.

Our approach is different concerning the area of help desk outsourcing. We offer solutions to your future problems not only solve a problem. Outsourcing help desk will help you to centralize the problems and to have a clear image about what happen with your IT infrastructure. Our reports about help desk incidents will let you know the status.

Before outsourcing your help desk you need to have a history of your incidents:
- what type of help desk incidents? - what of them need to be outsourced?
 - classify the incidents under SO incidents, internal application incidents, user mistake incidents and so on..
- try to add info about how often appear the incidents; - what are the incidents with the highest percentage;
- what type of help desk you need: first level (usually for simple tasks like config an email address, printer setup, ms office questions, etc), second level and third level.

Our consultants will help you to categorize your help desk incidents and to create a work flow.

Outsourcing help desk will help you to keep an eye on your core business and to keep costs in the budget.

We support: English, French, Italian, German, Spanish, Russian and Romanian languages.